Emergency Services

Emergency Services

If your pet needs immediate medical or surgical care, you can turn to our Emergency Department Team, which is available 24/7, without the need to book an appointment. We provide emergency and intensive care for the treatment of injured or critically ill pets when you need us. We are also available to provide prompt relief to your pet resulting from other mishaps or ailments that may not be life-threatening, but may cause you concern.

We understand that, when your pet needs emergency or critical care, it can be a stressful time. Rest assured knowing that our specially trained team of caring veterinarians and technical staff has extensive training and experience, along with access to advanced equipment, to enable us to deal with most emergency and intensive care treatments.

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What to Expect:

We are here 24/7, so if you need emergency or critical care, we recommend you visit our Emergency Department as soon as possible.

When you visit our Emergency Department, your pet will be assessed by a Registered Veterinary Technician (RVT), who is the human equivalent of a Registered Nurse, upon arrival. Much like in a human Emergency Department, patients are triaged based on the urgency of their condition. A history and basic examination of your pet is performed to inform the veterinarian of why your pet has come in for a consultation and exam.

If your pet has to wait an extended period of time to be seen by the veterinarian, the RVT will check in with you routinely to make sure your pet is still stable. In the event your pet’s condition changes or you are concerned about his or her well being, we ask that you please inform a member of our reception team.

We endeavour to see all patients within a timely manner, however, we appreciate your patience when we have unexpected critical cases that require immediate attention from our team.

After the veterinarian has performed an initial examination of your pet, you will be presented with the most appropriate treatment options for your pet’s condition. An estimate of costs will also be reviewed before commencing treatment.

You can also count on us to partner with your family veterinarian in the event your pet requires a referral to our Emergency Department for more advanced and/or 24-hour veterinary care. If your pet requires a transfer to our facility, our Emergency Department veterinarian will work closely with your family veterinarian to obtain all the necessary medical history in advance of the transfer.

We feel that it is important to work with you and your family veterinarian as a team in order to provide your pet with the best possible care. This is especially important since, in many cases, follow up care after a visit to our Emergency Department will be managed by your family veterinarian. To do this, our team will maintain close communication with your family veterinarian any time your pet has received emergency veterinary care with us.

If your pet is hospitalized, your family veterinarian will receive daily updates on your pet’s condition. Sometimes, you and your family veterinarian may choose to transfer your pet back to your family veterinarian’s clinic for further care. Once your pet has been discharged, a full medical record will be sent to your family veterinarian. If, after your pet has been discharged, we receive results for tests performed while in our hospital, then those results will be forwarded to your family veterinarian’s clinic, so that they can share those results with you and discuss options, if appropriate.

Our Open Hospital Policy:

London Regional Vet believes that the human-animal bond is very important. We encourage pet parents and their pets to stay together as much as possible when they are visiting our hospital. However, there may be times when you will be asked to leave your pet’s side, for example, during x-rays or procedures. During these times, a member of our team will ask you to stay in an exam room or reception area until you can be reunited with your pet. If, at anytime, you are uncomfortable staying with your pet, we also ask that you please let us know, and we will do our best to accommodate your wishes.

Hospitalized Pets:

While the Hospital does not have set visiting hours, you are welcome to visit your pet while they are hospitalized. If you wish to visit your pet, we ask that you please schedule a visit time with a member of our team. The number and length of visits will be based on your pet’s condition

Some of the Services We Provide:

Our Emergency Department has the capability to hospitalize pets for intensive care treatment, post-operative care, and observation and medical therapy.  Our team has access to various in-house blood analyzers, digital radiography, ultrasound, and our in-house canine blood bank.  Some of the types of emergencies commonly seen by our Emergency Department include, but are not limited to:

  • Traumatic injuries
  • Urinary tract emergencies
  • Respiratory distress
  • Heat stroke
  • Seizure disorders
  • Mobility issues
  • Gastroenteritis
  • Suspected or known toxin ingestion
  • Reproductive emergencies
  • Allergic reactions
  • Vomiting/diarrhea
  • Gastro intestinal obstruction
  • Gastric Dilatation Volvulus (GDV)

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