Emergency Services

Triage and Wait Times

All pets that come to the Emergency Department of the London Regional Veterinary Emergency and Referral Hospital are seen based on the urgency of their condition. Depending on the urgency of condition of your pet and other pets in the hospital at the same time, a veterinarian may not be able to see your pet immediately. The London Regional Veterinary Emergency and Referral Hospital requires that all of their Veterinary Technicians are fully registered under the standards of the Ontario Association of Veterinary Technicians. They are also additionally trained in emergency situations to be able to triage and assess your pet when it comes in for a consultation. If a veterinarian is unable to see your pet within a few minutes of its arrival, one of our Registered Veterinary Technicians will triage, assess and gather a history of your pet to inform the veterinarian of why your pet has come in for a consultation and exam. 

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If your pet has to wait an extended period of time to be seen by the veterinarian, the London Regional Veterinary Emergency and Referral Hospital asks that you please inform reception if the condition of your pet changes while you are waiting. If necessary, the Registered Veterinary Technician will reassess your pet over the course of your wait time. The London Regional Veterinary Emergency and Referral Hospital endeavours to see all patients within a timely manner, however, we appreciate your patience when we have unexpected critical cases that require immediate action from our team.

Staying With Your Pet During Assessment:

The staff at London Veterinary Emergency and Referral Hospital believes that the human-animal bond is very important. We encourage owners and their pets to stay together as much as possible when they are visiting our facility. There may be times when it is unsafe for you to remain with your pet, such as during x-rays, and the staff will ask you to stay in an exam room until you can be reunited with your pet. If at any time you are uncomfortable staying with your pet, we also ask that you please let us know and we will do our best to accommodate your wishes.

What Happens When Your Pet is Hospitalized:

London Regional Veterinary Emergency and Referral Hospital is open to provide emergency health care services for your pet 24 hours a day, 365 days of the year. The emergency department is staffed at all times by one or more veterinarians, registered veterinary technicians and animal care attendants. The specific tests and treatments recommended for your pet while he or she is in hospital will be discussed by the veterinarian during the initial examination and will depend on the seriousness of your pet’s illness or injury. If there are changes in your pet’s condition while he or she is hospitalized, you will be updated by a member of the veterinary team about what these changes mean to your pet’s condition – a new test or different treatment may be recommended to optimize your pet’s care.

Your family veterinarian will be contacted as soon as they are available to discuss on-going care for your pet. Dependent upon the treatment your pet may need, you and your family veterinarian will decide what is better for your pet’s well-being either to be transferred to your family clinic or stay hospitalized at the London Regional Veterinary Emergency and Referral Hospital.

Join Our Team!

The Hospital is dedicated to providing a medically current, advanced, high standard of care in a compassionate manner. We practice a team approach to patient care, emphasizing the importance of communications between our patients’ families, their referring veterinary teams, and our staff in a supportive, respectful, and honest professional relationship to provide seamless continuity of care.

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