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Frequently Asked Questions

The Emergency Department operates 24 hours a day and as a result, more than one Veterinarian will be caring for your pet. As new doctors arrive, they communicate with each other on all of the patients in order to provide continuity of care. Registered Veterinary Technicians (RVTs) are also an important part of your pet’s daily care. RVTs are highly knowledgeable and skilled members of the medical team, who work alongside the doctors to care for your pet. Animal care attendants and receptionists play a vital role as well by helping to support the veterinarians and technicians.

Our hospital contains separate wards for cats and dogs. There are also stalls for giant breed dogs or dogs with cage anxiety. We also have specific medical areas such as oxygen cages for respiratory support, a treatment room for closer observation and an isolation ward as well.  The staff will select a ward for your pet that is best suited to his or her individual needs.

We generally discourage leaving toys or blankets with your pet as these items tend to get mixed in with our own supplies and are sometimes lost. London Regional Vet has many different types of bedding ranging from mattress type pads to fleeces. Dogs should always be brought to the hospital on-leash, cats either on-leash or in a carrier. These items may be sent home with you to ensure they are not lost.

We stock a variety of food brands and types for our patients. Your pet’s medical condition may require that he or she be fed a specific prescription diet (a low fat diet, a urinary diet, etc) while hospitalized. Be sure to discuss any special feeding instructions or preferences with the veterinarian at the time your pet is hospitalized. If your pet is on a special medical diet, we will be sure to continue it as appropriate, and you may provide us with the food if it is not something we routinely stock. To help with infection control, we do not accept raw diets for any of our patients.

You should discuss this with the veterinarian when your pet is hospitalized. In most cases, your veterinarian will want to continue the medications while your pet is in hospital, although in some cases, the veterinarian may elect to discontinue these medications temporarily. While the hospital stocks virtually every common medication, your pet may be on a special medication that we do not have in the clinic and therefore the veterinarian may ask that you bring in the medications from home until your pet is discharged.

We understand that it is important for you to know how your pet is doing while he or she is hospitalized. We try to balance our time on the phone with our time by your pet’s side providing compassionate care. Our goal is to have the doctors managing your pet’s care, contact you with an update once daily, after 10am. 

If you wish to be updated more frequently on your pet’s condition, we encourage you to call and one of the Registered Veterinary Technicians caring for your pet will be glad to provide you with information on your pet’s condition. We understand that your whole family is eager to know how your pet is doing in the hospital; however, answering phone calls from multiple members of your family detracts from the time we spend providing patient care. If there are multiple family members or friends that would like an update, please appoint one contact person who will take responsibility to receive the updates for your pet and share that information with others.
Please be assured that if at any time, your pet’s condition changes for the worse, a Veterinarian will contact you immediately to discuss treatment options and help you make an informed decision about your pet’s care. It is very important that you provide hospital staff with accurate contact information. If we are unable to contact you, we will continue to provide your pet with medical care that is in their best interest until we are able to get in touch with you.

We sincerely hope that your pet does well while in the hospital and is soon able to return home. When that time arises, the Doctor or a Registered Veterinary Technician (RVT) will contact you to arrange a discharge time. We do our best to have discharge instructions and medications ready at the arranged discharge time. You will receive comprehensive written discharge instructions. If you have any questions, a RVT or Doctor will be happy to answer them prior to discharging your pet. All payment is required in full upon the discharge of your pet. We want to ensure your pet returns home with everything he/she needs for a continued recovery. If further questions arise after returning home, please do not hesitate to contact us or your family veterinarian.

Upon your pet’s discharge from the hospital, a copy of your pet’s full medical record detailing every test and treatment will be faxed or emailed to your family veterinarian. Some patients will have x-rays taken during their stay at our facility. These x-rays will be emailed to your family veterinarian so that they can be added to his or her medical record at your family veterinarian’s clinic. Occasionally, the results of some tests will still be pending when your pet is discharged from the hospital – when available; the results of these tests will be forwarded to your family veterinarian’s clinic.

The above questions are frequently asked of the staff at the emergency clinic; however, if you have any further questions or unsure about any aspect of your pet’s care, please do not hesitate to contact us and we would be happy to take the time to discuss any concerns.

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The Hospital is dedicated to providing a medically current, advanced, high standard of care in a compassionate manner. We practice a team approach to patient care, emphasizing the importance of communications between our patients’ families, their referring veterinary teams, and our staff in a supportive, respectful, and honest professional relationship to provide seamless continuity of care.

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The greatness of a nation can be judged by the
way its animals are treated

Mahatma Gandhi