As we live our purpose of caring for life’s greatest companions to the best of our ability during these challenging times, the health and safety of our patients, clients, and hospital teams remains our top priority. We are implementing and adapting plans and protocols based on the best direction from public health and veterinary authorities so that our hospital teams are able to continue to provide care for our patients. Veterinary care is an essential part of our community and we want to assure you that our hospital is open and will continue to provide services at this time. We also want to work with you and our hospital teams to limit direct contact in order to focus on safety for everyone during this pandemic.
In keeping with current expert recommendations, we have made the following changes at our hospital:
Admittance and Check-Out
When arriving at our hospital, we ask that you follow the below steps for the safety of all:
- Upon arrival at the hospital, please remain in your vehicle or outside the hospital and call us.
- After receipt of the call, we will check you in as soon as possible from outside the hospital.
- If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.
We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments.
Discontinuation of all non-essential (or elective) medical services
In alignment with our national and many of our provincial veterinary medical associations we have discontinued all non-essential (or elective) medical services in our hospitals. This is an unprecedented decision but one that will allow us to continue our purpose of caring for life’s greatest companions while helping to further reduce the potential for transmission of COVID-19 within our communities. We will be in contact with you directly if you have a previously scheduled procedure that will need to be postponed and rescheduled.